Refund Policy

Last updated: 2026-10-05

Subscriptions are monthly and cancellable at any time. The main thing to know is that we do not pro-rate part-paid months, and refundable commitment fees are returned in full.

1. Scope

This policy applies to paid subscriptions to Pharmalite AI tools, includingTabDriver. It does not apply to anything on the free Pharmalite education sites.

2. Cancelling a subscription

You can cancel at any time from your account, or by emailingadmin@pharmalite.in. There is no cancellation fee.

• Cancellation takes effect at the end of the current paid period.
• You keep access until then. Cancelling does not downgrade you mid-period.
• We do not refund unused time in a part-paid month, and we do not pro-rate.
• After cancellation you can resubscribe at any time; the plan will be charged as a new period.

3. Refund requests

If something is wrong with the Service, tell us. We would rather fix it than argue about it.

• Service not working as described: we will refund the current period once the problem is confirmed.
• Accidental purchase: full refund if requested within 14 days of the charge and the subscription has seen no meaningful use.
• Duplicate or double charge: refunded in full. We do not need you to prove it twice.
• Unwanted renewal: discretionary. Contact us within 14 days of the charge.

Email admin@pharmalite.in with the subject "Refund request" and include the email address on the account. We aim to respond within 3 business days.

4. What is not refundable

• Unused time in a month already paid for, once the first 14 days have passed.
• Trials that were ended voluntarily after more than half the trial period has elapsed.
• Self-hosted deployment setup fees, which represent work already performed. Monthly support after setup is refundable pro-rata if you cancel within 14 days.
• Accounts terminated for breach of our Terms of Service.

5. Free trials

• Trials run for 7 days and require no charge to start.
• One trial per person or organisation. We may decline a trial where we detect abuse, including multiple accounts to extend one.
• If you do cancel before the trial ends, you are not charged and no payment is taken.

Business and team trials require a refundable $6 commitment fee. This exists so that a trial is a real trial rather than a free account pipeline. The fee is credited against your first payment, and is returned in full if you cancel during the trial.

6. Discounted and longer commitments

Plans sold with a 6-month (20% off) or 12-month (50% off) commitment are non-refundable once the commitment period begins. If the Service is materially unavailable or defective we will refund the unused portion at the discounted rate you paid. We do not refund at list price. Contact us within 14 days of the charge if something is wrong.

7. Seat transfers and refunds

• Adding a seat takes effect immediately and is charged pro-rata for the remainder of the billing period.
• Transferring a seat from one person to another takes up to 5 business days, followed by a 7-day cooldown before another transfer is allowed. This is to stop seat rotation from being used to reset a trial.
• Removing a seat takes effect at the next renewal. We do not refund the unused part of the period.

8. Promotional credits and vouchers

Credits we issue, including the free month of Pro offered for a genuine written review, are non-transferable and non-refundable for cash. They may have an expiry date, which will be stated on the voucher.

We may withdraw a credit if the review it was issued for is removed, for example where it was misleading, incentivised without disclosure, or about a product that was not actually used.

9. Chargebacks

Payments are processed by Razorpay. If you believe a charge is wrong, email us first, because we can usually resolve it directly and faster than a dispute. We reserve the right to suspend an account involved in a repeated or fraudulent chargeback.

10. How refunds are paid

Refunds go back to the original payment method. Depending on your bank, this can take5 to 10 business days to appear. For UPI payments the amount is usually returned to the source account. We cannot refund to a different account than the one charged.

11. Disputes

If you disagree with a refund decision, reply to our decision email and we will review it. We would much rather settle a disagreement directly than have it escalate.

12. Contact

Refund questions: admin@pharmalite.in
Pharmalite, 101, Lord Buddha, Bundelkhand University, Jhansi, Uttar Pradesh284128, India